Repair IQ
Accurate online quoting, proven to convert more customers and help you bring them back with automated Declined Services follow-up.
32%
Proven Conversion Rate
Online quoting captures customers researching online, and gives them a reason to reach out to your shop first. Over 30% of customers who receive an online quote with Repair IQ bring their vehicle in for service.
30%
of Declined Work Recovered
With automated Declined Services follow-up, Repair IQ reconnects with customers who weren’t ready to move forward. Timely reminders bring deferred repairs back into your bays without extra workload for your team.
Save Time and Win More Customers
Leverage data from labor guides and parts suppliers to generate accurate, customized quotes based on your shop’s unique labor rate and parts markups.
Customers can request quotes anytime, and even schedule appointments outside of business hours, helping you convert inquiries into bookings with ease.
See What Your Customers are Asking For
Understand what services are actually driving interest in your shop.
Dashboards track active quotes, confirmed jobs, and service trends across all job types — so you can see what customers are asking for, spot your highest-demand services, and make sure your marketing is leading with the work that fills bays.
Every Quote Becomes a Lead You Can Act On
Model details, requested services and contact info are logged without your team lifting a finger.
Less manual data tracking means fewer potential sales getting lost in the shuffle between a busy morning and a packed afternoon.
Everything Customers Expect Online, Without the Extra Work
Today’s customers expect to research, compare, and make decisions before they ever call. The more you help, the more likely they are to call you.
Features like a built-in CARFAX widget and financing or coupon options ensure customers feel informed and empowered to transact their way.
Here’s How It Works
How does Repair IQ generate accurate quotes?
Repair IQ uses data from industry labor guides and all parts suppliers, customized to your shop’s specific labor rates and parts markups. This ensures every quote reflects your actual pricing structure and focuses on aftermarket components rather than OEM parts.
Can customers request appointments even when the shop is closed?
Yes, customers can request quotes and appointments 24/7 through the platform. You can then review and confirm them once your staff is back online, ensuring you never miss a lead, without giving up control of your schedule.
I’m concerned about letting customers quote online. Won’t I lose control of the pricing conversation?
Many shop owners share this concern. The reality is customers are already researching prices online through competitors and third-party sites. Repair IQ keeps this process in-house, creating instant trust with the consumer, ensuring the pricing they receive is accurate, and keeping them on your website. All this helps keep control over the conversation in your hands.
Do I need to change the way I do business?
Nope! Repair IQ works alongside your existing processes without requiring major changes. It’s designed to capture customers who aren’t already calling or visiting your shop, extending your reach to those who prefer digital interactions while preserving your current client relationships.
Can I use this for warranty work?
Repair IQ is designed for non-warranty services and aftermarket parts. It’s most effective for generating quotes on standard repairs and maintenance that customers pay for directly, helping you get more cars onto lifts for proper inspection and service.
What insights does Repair IQ provide about my business?
Track active quotes, confirmed jobs, customer information, and service trends across all job types in the new Shop Command Center. You can identify your most requested services, monitor conversion rates, and track declined services for follow-up opportunities to convert missed revenue
How does the 30-day quote tracking work?
Once you provide a quote, customers have up to 30 days to accept and schedule their service at the locked-in price. This feature reduces abandoned inquiries and gives customers time to make informed decisions while securing future work for your shop. You can also set quote notifications, so the customer is alerted if the quote goes up or down in price – keeping them informed and creating urgency.
Will Declined Services follow-up replace my service advisor’s follow-up?
Our automated follow-up supports your team, not replaces them. Your service advisors stay focused on the customers in front of them, while Repair IQ handles consistent follow-up in the background. That way, no opportunity gets missed and no declined work gets forgotten
Will Declined Services overwhelm my customers with constant follow-up?
No. You stay in control. You set the timing and messaging so it matches your shop’s follow-up style and protects your customer relationships. The goal is helpful, professional reminders, not pressure, so customers can move forward when ready.
Service & Quoting Features
Accurate, Customized Quotes
Customers receive quotes based on your shop’s parts and labor pricing, customizable for multiple locations and vehicle types.
Appointment Scheduling
Customers can book directly after receiving a quote, even outside business hours, while accounting for your shop’s availability.
Financing and Coupon Integration
Redirect customers to your financing options or active promotions to close more sales.
Credit Card Processing
Payment processing to secure a deposit for peace of mind that customers will arrive for their scheduled appointments.
CARFAX Widget
Provide transparency by including relevant vehicle history during the quoting process.
30-Day Quote Tracking
Lock in pricing so customers can commit to a quote up to 30 days later—resulting in fewer abandoned inquiries.
Customer Review Links
Make it easy for satisfied customers to review your business on Google, Yelp, or any platform you prefer.
Dashboard with Key Metrics
Access visual insights into quotes, sales categories, and trends, helping you understand which strategies are working best.
Declined Services Tracking
Track services customers decline and follow up with tailored offers to turn missed opportunities into future revenue.
Customer Success
See what current customers are saying about Repair IQ.
“Our shop experienced increased efficiency by using the [Repair IQ] quoting process, improving the experience for our customers and our service writers.”
Bill Fulton
“This program has increased our prospect to actual customer conversion by 15%. It has enabled our counter staff to instantly give a quote without a call back, which is especially valuable during high volume periods of time.”
Bruce Benjamin
Still have questions?
Let’s chat. We’ve helped more than 500 shops work online quoting into their existing process.
Most shops are still relying on the phone to start the conversation. We’ll show you how to start it earlier so you’re the one that gets the call.
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