Every tire and service shop knows the challenge, a customer declines a recommended repair or service, intending to “come back later.” Too often, those opportunities fade once they leave the shop.
The new Declined Services Follow-Up add-on for Repair IQ changes that. It helps shops automatically reconnect with customers who declined work, creating timely, personalized emails that encourage them to return when they’re ready.
Automatic Outreach That’s Always on Time
Declined Services Follow-Up captures customer information and repair orders directly from your shop management system, ensuring that no opportunities are overlooked. There’s no need to rely on handwritten notes or manual reminders, each declined recommendation is automatically added to a follow-up list.
Once configured, the system sends automated reminder emails after a service is declined, with timing based on your shop’s preferences. Customers hear from you at the right moment, encouraging them to take action when they’re ready to schedule the work, without adding more tasks for your staff.
Personalized for Every Customer
Each email generated includes direct links to a customer’s individual declined services. This gives your follow-up more relevance and transparency, helping customers easily review what was recommended and why.
That level of personalization helps create a better customer experience and increases the likelihood that deferred services will be completed when customers are ready to return.
See What’s Working and Measure Results
With tracking built in, you can view how many follow-up emails were sent and how many led to completed transactions within 30 days of the declined service. These insights help your team fine-tune timing and see what customers respond to most.
Keep Customers Connected After Service
Repair IQ helps tire and service shops capture, quote, and communicate repair recommendations, keeping customers informed and shops connected. New Declined Services Follow-Up strengthens that solution by extending its reach beyond the service visit, helping shops maintain communication and bring customers back for deferred work.
This is just the start. While you know us for websites and digital marketing, our team is working toward connecting every part of your customer’s journey – marketing, quoting, scheduling, and performance tracking – into one intelligent platform built to grow your business and keep your customers coming back.
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