Receive Review Alerts to stay updated and easily capture private feedback or send follow-ups, respecting your customers’ time. Together, these features put you firmly in control of your shop’s online reputation.
New Updates to Reputation Management
Whether you see it or not, your customers are talking about you online. And with AI search results influencing shoppers more than ever, your reviews play a crucial role in determining whether your shop will be recommended. That’s why we’ve made three key updates to our Reputation Management, which will help you stay on top of your reviews – because online reputation is a leading factor in increasing your visibility with AI search.
Review Alerts: Know the Moment Feedback Lands
With Review Alerts, you’ll get notified by email whenever new reviews are pulled into your dashboard—making it faster than ever to respond.
- Weekly notifications: Emails arrive every Friday or Saturday with your latest reviews.
- Flexible setup: Assign alerts to as many authorized users as you’d like, per location.
- Coverage where it matters: Currently tracks Google and Facebook reviews, with more on the way.
- Simple delivery: Each alert email contains review details so you can respond quickly.
Turn On Your Alerts:
- Log in to the Reputation Management Admin
- Head to the Alerts tab
- Select recipients who should receive the weekly email
You’ll be notified as soon as new reviews arrive, so you can stay engaged, build trust, and maintain your shop’s reputation working in your favor.
Private Feedback: Capture What Doesn’t Go Public
Not every customer wants to post a public review, and now, they don’t have to. With the new Private Feedback Form, dealers can collect direct customer insights through the Website Review Tool.
- Visible link: When enabled, customers see a “Send Dealer Feedback” link in the review tool.
- Secure form: Customers provide their name, email, and feedback, validated by reCAPTCHA. Phone number is optional.
- Instant alerts: Submissions are emailed immediately to all Dealer Admins for that account.
Enable Private Feedback:
- Login to Reputation Management Admin.
- Go to Account Settings.
- In the Review Widget Setup, toggle Dealer Feedback Form to “On”.
This way, you’ll catch valuable insights you might otherwise miss.
Smarter Follow-Ups: No More Duplicates
We’ve refined how review follow-ups work so your customers don’t get spammed.
- Engagement tracking: If a customer clicks the original review link (SMS or email), no follow-up is sent.
- Auto-cancel: If a follow-up was scheduled but the customer clicks beforehand, it’s automatically canceled.
This keeps your communication respectful and avoids making happy customers feel nagged.
Why This Matters for Your Shop
Reviews are more than customer feedback—they’re signals search engines and AI tools use when recommending where people should go. The fresher and more positive your reviews, the more likely your shop will show up as the trusted choice.
By turning on Review Alerts, enabling Private Feedback, and relying on smarter follow-ups, you’ll:
- Respond quickly to public reviews.
- Hear directly from customers who prefer privacy.
- Keep outreach professional and considerate.
- Double down on protecting your reputation and increasing your visibility
Don’t Have Reputation Management Yet?
Reputation Management is designed specifically for tire and service dealers. With it, you can:
- Monitor reviews across the web in one place.
- Request fresh feedback from happy customers.
- Build trust with shoppers by showcasing positive experiences.
If you’re not already using it, now is the time to take control of your shop’s online reputation. Discover how it can help your shop stand out online.
