AI Service Writer
Answer calls, share quotes, and book appointments automatically
With AI Service Writer, customers get real answers, accurate service quotes, and the ability to book appointments by phone or chat, without adding work for your team.
Drivers don’t plan their car problems around your business hours. They reach out when something feels wrong, when they finally have the time, or when they are comparing shops.
If they can’t get an answer quickly, they don’t wait. They move on.
AI Service Writer helps you stay accessible and responsive, whether your customers prefer to call, or chat online.
More Ways to Contact Your Shop
Not every customer wants to call. Those that do, don’t want to wait on hold. AI Service Writer lets your customers reach out their way, whether they prefer to talk or type.
- Natural phone conversation with AI Voice
- Convenient website chat assistant
- No voicemail, no forms, no waiting for a call back
Always Available, Even When You’re Not
Service questions and booking requests come in early, late, and during your busiest moments. When no one answers, those opportunities are often lost for good.
AI Service Writer stays available so customers always get a response.
- Answer calls and chats outside normal hours
- Stay responsive during rush periods without pulling staff away
- Capture service requests that would otherwise be missed
Turn Price Shoppers Into Booked Appointments
When you make it easy for customers to get clear service costs, you make it easy for them to choose your shop. AI Service Writer provides clear, shop-specific quotes and straightforward explanations, so customers feel confident taking the next step.
- Unparalleled quoting accuracy with Repair IQ pricing intelligence
- Your unique labor rates and real-time supplier parts pricing
- Transparency and trust your competitors can’t match
Free Your Front Desk
Your front desk handles more than just the phones – greeting customers, explaining repairs, getting approvals, and handling payments.
AI Service Writer handles routine calls like quotes, hours, and bookings so your team isn’t pulled way from the moments that matter most.
- Routine conversations are handled automatically
- Calls are forwarded immediately when a customer wants a person
- Your team stays focused on customers in the shop
Here’s How It Works
- 1Customers call or chat
They reach your shop through a dedicated phone number or your website chat. - 2AI Service Writer handles everyday questions
Clear answers, accurate service quotes, and guidance on next steps. - 3Appointments get booked
Customers schedule real appointments during the same conversation. - 4Your team steps in when needed
If a situation requires a person, the conversation is passed to your front desk.
FAQs: Questions? We have answers!
What happens when a customer has a complicated situation or wants a real person?
AI Service Writer does not block customers from your team. If a customer asks for a human, or if the request goes beyond what it should handle, the conversation is transferred to your front desk. That way, the system captures and qualifies routine demand, while your staff handles the situations where experience and judgment matter most.
Does this require a lot of setup, training, or ongoing maintenance?
Setup is designed to be low effort for shops already using Repair IQ-powered quoting. It leverages existing shop data and pricing rules and does not require you to write scripts, train the system, or manage it day to day. It is meant to work like an always-on assistant, not a new project your team has to maintain.
Will this give customers the wrong information?
AI Service Writer is designed to stay within safe, shop-appropriate boundaries. It focuses on the things customers ask for most often, like common service questions, quoting, and scheduling. For anything uncertain, complex, or outside scope, it routes the customer to your team rather than guessing. It also provides high-level service guidance that is intentionally similar to a normal pre-inspection conversation, not a “final diagnosis.”
How can it give accurate quotes if every shop prices differently?
Quotes are based on your shop’s configured pricing and service rules, not generic internet estimates. That includes shop-specific labor rates and quoting logic, plus live parts data used for quoting. The goal is to deliver real, out-the-door quotes you can stand behind, not ballpark numbers that create awkward conversations later.
Is this going to replace my service writers or change how we run the front desk?
No. It is built to support front-desk staff by taking on repetitive inquiries and after-hours conversations, so your team is not stuck answering the same questions all day. Your service writers still own the customer relationship and the in-shop experience. This simply keeps your phones and website covered when your team is busy.
Features
Accurate, Customized Quotes
Customers receive quotes based on your shop’s parts and labor pricing, customizable for multiple locations and vehicle types.
Appointment Scheduling
Customers can book directly after receiving a quote, even outside business hours, while accounting for your shop’s availability.
Dashboard with Key Metrics
Access visual insights into quotes, sales categories, and trends, helping you understand which strategies are working best.
High-Level Service Guidance
Help customers describe vehicle issues and select appropriate services before inspection.
Conversational Phone and Chat
Answer calls and chats automatically without hold times or web forms.
30-Day Quote Tracking
Lock in pricing so customers can commit to a quote up to 30 days later—resulting in fewer abandoned inquiries.
Customer Success
Read our reviews to see how shops like yours have achieved real results with Net Driven.
Net Driven has provided professional services that are industry specific. Having worked with other companies that are not industry specific was always a challenge. Net Driven has provided us with outstanding products and services.
David Hall
When we chose Net Driven to redesign and maintain our website over 10 years ago, it was because they listened to our needs. All these years later, nothing’s changed. I absolutely believe that their skill and experience have been a major factor in our success. It’s very easy to work with everyone there, and they allow you to be as ‘hands on’ as you want (or don’t want).
Bruce Goldstein
Schedule A Demo
AI Service Writer fits into how your shop already works. Schedule a demo to see it in action.
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